Emission Control
FAQs

 

FAQs

 

Buyer FAQs – General 

 

 

1.1 How do I create an account?

 

To create an account:

a. From the homepage, click Login.

b. On the Login page, click on sign up

c. You will be routed to the Create Your Account page

d. You can use your Facebook or Google credentials to login

e. Alternatively, Enter your First Name and Last Name.

f. Enter your Email address

g. Choose your password and click Sign Up

h. Congratulations as you have successfully registered! An activation email will be sent to your registered email account. Please check your email and activate your account using the activation link.  The activation email can end up in your junk folder, just mark it as not spam and click on the activation link.  You should then be able to use your login credentials to log in.  In some instances, for extra security Admin will need to activate the account.  If you have difficulty logging in, please send an email to info@emctrl.com and Admin will activate the account for you.

 

1.2 How do I add my profile?

 

You can define your name, email, Phone number, add your location including city, add information about yourself that helps people know about you, click on languages, and add proficiency level, add your skills, add your education level and certificates that you have achieved.

Add a profile picture for yourself, note that the picture needs to be 250x250 px.

 

 

1.3 How do I know if a seller is offline or online?

There is a small circle beside a username that indicates whether the seller you intend to work with is either online (colour green) or offline (colour grey). Find a seller's status on their profile and then decide whether you want to work with them.

 

1.4 Can I pay my seller directly?

 

No, you can’t. Buyers pay in advance for orders on the Expertise Order page. Everything concerning payment is made through the platform. If you decide to pay a seller outside the platform, Emission Control will not be able to assist you if you encounter any issue. Please report to Customer Service immediately if a seller asks you to pay outside the platform. We frown at this.

 

1.5 Is my personal information safe?

 

We don’t joke with security which means your privacy is guaranteed. Read our privacy policy for further information. 

 

1.6 Am I the full owner of what is delivered to me?

 

You are granted all the intellectual property rights of what is delivered to you unless clearly stated otherwise in the expertise description text. Nevertheless, it is good to note that all transfer of intellectual property to you as a buyer is subject to the full payment of the service or expertise.

 

 

1.7 How do I pay for an Expertise?

 

Once you have located the expertise that you would like to order, click on it. This will take you to the expertise page where you see the option to customize your order according to your preferences and requirements. This may include adding additional services.

Once you've finished customizing your order, click on Continue. You will be redirected to the order summary page where you will see the Paypal option on the right side of the page. You can pay by clicking Pay and will be directed to the external fully secured Paypal site.  You will have the option to pay using your Paypal ID or by Credit or Debit Card.  This page will also give you the breakdown of the price with its applicable taxes and fees.

After successful payment, your expertise order will be processed with the order page created.

 

1.8 How do I pay for an Extra on an ongoing Order?

 

Go to the order page and purchase the Extra you would like to purchase. 

 

1.9 How do I Pay for a Custom Offer?

 

When a seller sends you a custom offer or a quote, you will see the relevant button to complete the purchase.

 

1.10 What payments methods can I use and how do I see the transaction record?

 

 No Credit Card, Debit Card or Paypal Confidential information is held by Emission Control.  All your payments with be processed externally via the Paypal site and you will have the option to pay using your Paypal ID or Credit or Debit Card.  The currency of payment is USD.

 

When a buyer purchases an Expertise then after making payment via PayPal or Credit Card, the transaction record will show in the PayPal transaction history. The Transaction History will update automatically when the transaction is completed.

 

Once the Expertise Order process is completed by the buyer then the transaction amount will show in the earning of the seller's account.

 

 

1.11 How to resolve delivery issues

 

Even though we always implore both buyers and sellers to avoid cancellations by trying to resolve disputes amicably during the order process. However, things may not work as planned sometimes and cancelation will be the best option.

If delivery date is exceeded and order is not marked as complete by buyer, then there is an option to Cancel the order after a process of resolving the issue is followed by the buyer and seller.

 

After clicking on the ‘Resolve issues’  button you will be direct to a form with below mentioned fields

 

o Extend the delivery date – Delivery date can be extended  by a request from seller to the buyer.  The seller can ask the buyer to extend the delivery date.  The buyer will have option to change the agreed delivery date and the clock will reset to show the new delivery date.  If the buyer selects this option, then the buyer will be able to enter the new agreed delivery date.

 

o Ask the seller to provide an update – The buyer can request  a progress update from the seller

 

If this option is selected, the seller will receive a notification to provide an update to the buyer or order will be cancelled in 7 days.  The buyer can cancel the order if the seller does not provide any update within 7 days.  Admin can also cancel the order.  If order is cancelled, the buyer’s money goes into their wallet to spend on other orders in Emission Control.

If buyer select this option, then Emission Control will send a notification to the seller. Seller will send an update within 7 days.  The seller will receive a form to complete the update.  The form will be sent to the buyer after completion.  If form is completed within 7 days, then order will be retained, if order is sent after 7 days or not completed then the order will be cancelled and will be shown as mutual cancellation, the buyer’s wallet will be credited with the order value.

 

Delivery dates can change for many reasons and buyer and seller should enter discussion and agree changes to the delivery date.  

 

o Request cancellation - Ask the seller to cancel the order.

If the buyer selects the option of ask the seller to cancel the order, then the buyer will need to select an option from below mentioned field and submit the form

·  The seller is not qualified to do the work

·  The seller is not responding

·  The seller cannot do the job for whatever reason

·  The quality of work received was poor

·  I did not receive what I ordered

·  The seller cannot deliver on time

·  Other

 

If the seller accepts the cancellation, then all the amounts will be refunded into the buyer's website wallet.

 

If seller rejects the cancellation, the seller  needs to provide a proposal for way forward with buyer.  If buyer and seller cannot agree, order will be cancelled, and money credited to the buyer’s wallet.

 

If seller rejects the cancellation, the seller needs to ask for change in delivery date or scope of work.  If buyer rejects reasons for continuing to work with seller, buyer can cancel the order.  

 

 In cases of cancellation, all the order value will go to the buyer’s wallet.  

 

Still need any help?

 

We’re here for you. Contact customer support at info@emctrl.com

 

 

Seller FAQs

 

2.1 How do I create an account?

 

To create an account:

a) From the homepage, click Login.

b) On the Login page, click on sign up

c) You will be routed to the Create Your Account page

d) You can use your Facebook or Google credentials to login

e) Alternatively, Enter your First Name and Last Name.

f) Enter your Email address

g) Choose your password and click Sign Up

h) Congratulations as you have successfully registered! An activation email will be sent to your registered email account. Please check your email and activate your account using the activation link.  The activation email can end up in your junk folder, just mark it as not spam and click on the activation link.  You should then be able to use your login credentials to log in.  In some instances, for extra security Admin will need to activate the account.  If you have difficulty logging in, please send an email to info@emctrl.com and Admin will activate the account for you.

 

2.2 How do I add my profile?

 

You can define your name, email, Phone number, add your location including city, add information about yourself that helps people know about you, click on languages, and add proficiency level, add your skills, add your education level and certificates that you have achieved.

Add a profile picture for yourself, note that the picture needs to be 250x250 px.

 

 

 

 

2.3 How do I add expertise that I can sell?

 

After you have completed your profile, you are ready to add an expertise to your profile.

Click on the ‘Add Expertise” blue button.

 

State the title of the expertise you wish to sell.

 

Select the Category and Sub-Category that best describes your expertise

 

Enter search tags that buyers may use to search for your Expertise

 

Save and Continue to descriptions of package options for buyers.  The buyer will be able to select the best package that fits their requirements.  

 

State the Delivery Time, Revisions and Price of each package.

 

Add any Expertise Extras, for example price for extra revisions, man hour rate for other personnel if required.

 

Save and Continue to the next page that is a detailed description of your Expertise, additionally add any FAQs that you expect the buyer may ask and provide responses.  You can update this section based on experience of type of questions that you receive from the buyers.

 

Save and Continue to the next page where you can define inputs you need to provide the expertise, for example input data.

 

Save and Continue to the next page where you can add pictures and a You Tube video.  Additionally, you can add document documents to support your Expertise like CV, qualification certificates, customer reference, experience list, marketing documents.

 

You are now ready to publish the Expertise for Buyers to view and order.

 

 To edit the Expertise, go to Selling and Manage Expertises.  You will be able to hide the Expertise at weekends and switch the expertise off if you are busy.

 

To make changes to the expertise click on the expertise and you will go through the expertise page by page.

 

If you wish to edit any aspect of your profile, just click on dashboard, and edit the profile.

 

2.3.1 Detailed instructions to add an Expertise as follows:

 

o Creating an expertise 

o Log in > Create a new expertise 

o Step 1: Expertise overview

o Expertise Title

 Ensure sure that the title you will be using is short, clear, and concise such that the type of service you offer should be recognized by buyers immediately.

o Category

 From the drop-down menu, chose the appropriate category and subcategory for your expertise. please ensure that the category you chose matches the services you're offering. 

o Search Tags

 Add 1 - 5 phrases or words that best describe your Expertise ( they’re known as tags )

o Click Save & Continue

o Step 2: Pricing and Scope

o Title>Name your package

o Description> Describe the details of your offering in the area given

o Delivery Time> select the number of days it will take for you to complete the expertise using the drop-down menu.

o Revisions> select the number of revisions you include in your expertise using the drop-down menu.

o Price > Select a price for your service—starting from $5, up to the maximum price you deemed fit for your expertise.

o In some categories, you have the option to create 3 packages. When buyers reach the checkout page, they would see your customized extra services if you chose to create 3 packages.

o Expertise Extra

o The expertise extra options give you the ability to offer extra services to buyers. Click Add Extra > Complete a title (mandatory), description, delivery time and pricing.

o Title your extra service> Give the extra service a title

o Describe your offering> Describe the details of the extra service

o Delivery time> select the days you will deliver the extra service from the drop-down menu

o Price> select the appropriate price for the extra service using the drop-down menu

o Note: You can add as many extra as you will like.

o Step 3: Description and FAQ

o Description> Describe your expertise briefly. Ensure you’re as detailed as possible so buyers will be able to comprehend your offerings.

o Note: Please don’t add contact information

o FAQ> Add a question and answers to the most asked questions about your expertise. The FAQs are displayed on your expertise page. 

o Click Save & Continue

o Step 4: Requirements

o This is the stage where you tell buyers what you need to start on their projects.

o If information is compulsory, mark Answer is mandatory.

o To add another requirement, Click Add ( you can add as many as you like) 

o When you have finished defining your buyer requirements, click> Save & Continue

o Step 5: Gallery

o Images> add images relevant to your Expertise. At least, one image must be uploaded.

o Browse > Select image

o General image guidelines: You can upload up to 3 images that represent your expertise

o Note: ensure that all the images uploaded should be owned by you. Never use images downloaded from the internet or copyrighted images.

o Videos> Add a YouTube video URL relevant to your expertise.

o Note: Don't add contact information on the YouTube video you are directing buyers to. Also, endeavour to mention your services are offered exclusively on emission Control.

o Expertise Document > You can upload Audio, PDF, and text files.

o Note: You can upload up to a maximum of 2MB

o Click> Save & Continue

o Step 6: Publish

o Click Save and Publish

o Editing your expertise:

o Log in > Selling > Manage Expertise

o Find the Expertise you'd like to edit > Click the Edit Icon (looks like a pencil)

o Make changes > Save and Publish

 

2.4 Responding to Buyer Requests

 

Buyers post specific project requests directly to the seller community through the buyer request page. If you have Expertise that is listed in the same category as these requests, you may offer your services. As a seller, if you can use this option effectively, it can boost your sales leading to higher revenue, since you can customize your offer according to the request of the buyer.

1. From the Recent Buyer Requests list, click on any project you feel like sending an offer to.

2. Set your price.

3. Set your delivery time.

4. Select the number of revisions.

5. Describe your offer.

6. Submit your offer using the Send Offer button. 

 

Clearly state the scope of work, inputs required from buyer, inclusions and exclusions in cost, key assumptions, list of deliverables and number of revisions. Also state skills of the person that will be delivering the expertise and key commercial conditions. Attach any Cost, Time, Resource schedules, project schedule, CVs, reference list of similar projects, promotional information.

 

2.5 How do I Get paid?

 

For every project you successfully complete, the amount due to that project will be in your wallet. When you want to withdraw your money, send a withdrawal request to withdraw that amount. After that, the admin will transfer the amount requested manually to the payment platform you have provided and change the status at the back end.

 

2.6 How to resolve delivery issues?

 

Even though we always implore both buyers and sellers to avoid cancellations by trying to resolve disputes amicably during the order process. However, things may not work as planned sometimes and cancelation will be the best option.

If delivery date is exceeded and order is not marked as complete by buyer, then there is an option to Cancel the order after a process of resolving the issue is followed by the buyer and seller.

 

After clicking on the ‘Resolve issues’  button you will be directed to a form with below mentioned fields

 

2.6.1 Extend the delivery date – Delivery date can be extended  by a request from seller to the buyer.  The seller can ask the buyer to extend the delivery date.

 

2.6.2 Request cancellation

 

Seller can request cancellation of the order from buyer and explain reason for cancellation.  Reasons for requesting cancellation are stated as follows:

 

a) Seller will issue a new version of the expertise proposal for buyer to approve and place the order. 

b) The buyer is not responding.  Ask the buyer to provide an update – The seller can request  a progress update from the seller

 

If this option is selected, the buyer will receive a notification to provide an update to the seller or order will be cancelled in 7 days.  The seller can cancel the order if the buyer does not provide any update within 7 days.  Admin can also cancel the order.  If order is cancelled, the buyer’s money goes into their wallet to spend on other orders in Emission Control.  

       If seller selects this option, then Emission Control will send a notification to the buyer. Buyer will send an update within 7 days.  The buyer will receive a form to complete the update.  The form will be sent to the seller after completion.  If form is completed within 7 days, then order will be retained, if order is sent after 7 days or not completed then the order will be cancelled and will be shown as mutual cancellation, the buyer’s wallet will be credited with the order value.  Admin can determine if the seller has performed significant work and if so a portion of the buyer’s money will be paid by Admin to seller.

 

c) The buyer has not provided information to do the job.  As per 2 above a request for update and information will be issued to the buyer.

 

d) The buyer has changed the scope of work without agreement with seller.  The changes in scope of work affect the delivery date and price that is not approved. 

Changes in scope could occur if work commenced via a custom offer or via a response to a buyer request.  Scope will be fixed if the buyer purchased the Expertise via selecting a standard expertise offered by the seller. 

 

o Seller can submit a scope variation request to ask the buyer to increase the budget and delivery date.

 

 

The seller will submit a request to increase the budget.  The request will be reviewed by buyer and if he agrees then price will increase.  The buyer will have to pay the increased amount  of price before continuing.

 

o If request is approved by buyer, then the delivery date and budget will change

 

o If a request  by seller to increase the budget is rejected by the buyer, then the original scope of work must be delivered at the existing price.  

 

e) I cannot complete the order for reasons not related to the buyer

o I do not have the resources to do the job and meet order requirements

o Me or my company has become bankrupt or insolvent or has legal issues

o Other personal or technical reasons.

If Seller selects this option, then Buyer’s wallet will be credited with full amount of order value.

f) Other

 

o There is a text box that allows seller to explain further.  The buyer has 72 hours to accept or decline the request.  If buyer accepts the cancellation, then money is credited to wallet.  If buyer rejects the cancellation, he needs to provide a proposal for way forward with seller.  If buyer and seller cannot agree, order will be cancelled, and money credited to the buyer’s wallet.

In both cases the buyer gets an amount.  Only if both agree then the seller gets the amount.  

 

2.6.3 Request order variation form

 

There is a form for seller to request a change to the order for approval by the buyer.  The seller must state reason for requesting a change (free text), requested scope change, additional budget, new budget, requested delivery date extension, new delivery date.  Buyer will be able to approve the change and if approved new budget or delivery date should be changed.  If buyer rejects the change, then there will be no changes to scope, budget, and delivery date.

 

 

 

 

2.7 Selling expectations and delivering quality services, including response times

 

Please, always ensure that buyer expectations are met and if possible exceeded. When a buyer placed an order for your expertise, keep them updated throughout the process—right up from the commencement of the project to the delivery. 

 

Use a clear title for your expertise and describe your service clearly. Communicate with your buyers to clarify every detail (e.g., specifying the type of files you can provide as well as the one you cannot provide).

 

Be sure to ask for the details you need to make the project a success. Ask questions to learn more if you don’t understand any details. By doing this, your buyer will see you as a serious seller and will be looking forward to working with you.

 

Avoid any negative buyer experiences by making it clear to them the number of revisions they will get for that order. When you follow all these instructions, you will not only maintain a favourable reputation but establish yourself as a preferred seller. 

 

2.8 Building relationships with buyers

 

Having a good relationship with your buyer will ensure that they keep coming back to order for your expertise and may even invite their friends or colleague. This is what is known as buyer retention.

 

There are a few things you can do to increase your buyer retention. The most important thing you need to do is deliver exceptional service to the buyer. Other things you can do is over-delivering (deliver above the buyer expectation), be very responsive as it will make your buyer feel valued, keep them updated about the status of their project and always keep in touch with them even after you have delivered their order.

 

When you do all the things mentioned above, you’re not just getting the chance of retaining your buyer but also a good review on your page any time they order.

2.9 Payments and Withdrawals

 

Once the order of expertise is marked completed by a buyer, the amount due to that expertise will show in the seller's wallet (with the necessary tax and fees deducted). 

 

To withdraw any amount, the seller needs to send a withdrawal request to the admin. Admin will see the request and manually transfer the amount to the seller's account ( the payment account provided by the seller) and update the status as paid from the backend and the wallet balance will update accordingly.

 

There are no special receipts generated. Sellers will get an email notification when the payment has been made.  You will receive your payment through the Credit card and PayPal information you have provided.